Motorola MSP - Mobility Services Platform - Mobile Device Management - MSP Integration
ScanOnline as an integrator of the
Motorola MSP Mobile Services Platform, empower your mobile business-critical technology to run at peak performance levels and maximize system availability. An alternative to the conventional time-consuming and expensive break/fix approach to IT support, our
Motorola MSP Mobile Managed
Services pro-actively prevent technical problems and network downtime from occurring.
As a Motorola MSP integrator, ScanOnline provides an easier, more
efficient option for delivering and managing network-based services,
applications and equipment to businesses. With our wealth of technical expertise
and years of experience, we give you the guaranteed service today's business
environment demands such as Mobile Management Systems and
Mobile Asset Management Software.
ScanOnline Managed Services assists you to achieve strong returns on your technology investments and avoiding the costs of system and device failures. Remote monitoring gives ScanOnline a continuous real-time view of client networks and IT assets. As a result, early symptoms of trouble can be identified and corrections can be made before problems impact your business. ScanOnline places a strong emphasis on customer service delivering
Mobile Managed Services as a single, low-cost solution.
Managed Services with ScanOnline combines the technical benefit of remote network monitoring with the practical advantage of professional IT expertise. Mobile Managed Support Services makes Enterprise grade support affordable and accessible to smaller organizations. Because it’s delivered by a partner that is committed to making complex Information Technology work, you can focus on driving your business.
The changing face of the managed care business, evolving technologies, presence of legacy systems, and need for better management control calls for an IT partner with significant knowledge and expertise in managed service applications. In this age of information technology, mobile managed services have proven to be a very efficient way for business enterprise managers to access the latest technologies without having to regularly develop highly portable skill sets "in house."
Motorola MSP can deliver the results you need.
Motorola MSP Managed services can take many shapes and sizes, but any managed service is designed to take responsibility for some aspect of a function commonly managed in house by an Information Technology department. As such, managers should look for the same features and capabilities in any service offering.
Managed services allow business enterprises to choose what and how much of their IT they want to allow a third party to manage, as against the outsourcing option which involves the transfer of an entire IT function to a third party.
Apart from that, managed services offer a plethora of advantages like definite cost reduction, improvements in performance and security management, without your business having to invest in additional IT resources.
Information Technology managed services offer a number of value-propositions. Unlike professional services, which address projects on a one-time basis, managed services are monthly. A key advantage of this approach is the difference between capital investment and operational expenses. An IT department may pay more money on a monthly basis but will avoid the up-front capital investment that many in-house solutions incur.
Managed Services deploy quickly, and the financing model can yield a positive return on investment (ROI) more quickly than internally funded deployments. Over 70% of your IT spending is consumed by post application IT deployment, maintenance, and training.
ScanOnline Mobile Managed Services delivers the ultimate flexibility for mobility solutions, which often require a wide variety of software, technology, integration, and support. Recognizing the expanding need for a single source provider to remove complexity from all phases of the project, ScanOnline delivers a complete, life cycle solution that may reduce your Total Cost of Ownership (TCO) by as much as 50%.
Within Enterprise Mobility, the number and types of ScanOnline Mobile Managed Services are many, such as:
- Architecture Design
- Mobile Asset Management
- Mobile Device Management
Call us to talk about our
Motorola MSP integration services. Our
Motorola MSP professional will help with your business needs.
Motorola MSP Technology Overview
Learn more about this technology:
Motorola Mobility Services Platform (MSP) Review by Lisa Phifer (source: wi-fiplanet)
Motorola's Mobility Services Platform (MSP) provides single-point "care and feeding" for distributed WLANs composed of Motorola switches, access points, and clients. This Java-based console enables centralized execution of common management tasks, including configuration, maintenance, and monitoring.
Although these operations can be aimed at individual devices, the MSP excels at performing them on tens, hundreds, or even thousands of devices, grouped by site or type. The MSP's goal is to reduce total cost of operation for "enterprise mobility domains" by automating repetitive tasks, detecting unexpected changes, summarizing overall health, and calling attention to critical faults.
Motorola MSP Installation
We tested the MSP RF Management Edition: a software bundle that combines MSP configuration/fault management with RFMS performance management. In this review, we focus on the MSP and its lynchpin role in Motorola's RF Management Suite.
An MSP license lets you manage 50 APs ($6,500), up to 2,000 APs ($35,595). However, the number of devices (switches, APs, clients) a single MSP can monitor effectively depends on server horsepower and load factors like SNMP poll interval. Originally, the MSP was sold as two appliances: Lite (up to 100 devices) and Enterprise (up to 5,000 devices). Today, Motorola also sells MSP software for RedHat, SUSE, and Debian Linux. We tested v2.9 DCP 0500 MSP software running on a 3 GHz Pentium 4 laptop VMware session.
One MSP easily managed several small sites during our review (albeit with occasional VMware glitches), but large enterprise WLANs require more than one server. In that case, a central Master MSP can provide event aggregation from and single sign-on to Subsidiary MSPs distributed throughout a mobility domain. For example, an enterprise WLAN might be segmented geographically, deploying regional MSPs to maintain devices, listen for traps, and poll data, while forwarding events to one central MSP for enterprise-wide monitoring.
MSP users are granted role-based access to resources (e.g., read-only guests, read/write mobile client admins, read/write network admins). But to our surprise, every device managed by an MSP is visible to every user account. During our tests, Motorola admins had access to our test sites and vice versa. In an enterprise-class product like this, we'd prefer to control admin access at group or site level (expected in the next release).
Availability can also be critical for large enterprises. Redundancy is accomplished by installing a cold-standby MSP with access to scheduled FTP backups generated by an active MSP. If the cold-standby cannot simply assume the failed server's IP address, all managed devices would need to send traps to both active and cold-standby MSPs. While not as efficient as active-active HA, this scheme supplies the policies and data needed to continue non-real-time management tasks during an MSP server outage.
Motorola MSP Portals and Portlets
In enterprise management consoles, the trick is to somehow meld power with simplicity. The MSP GUI takes a valiant stab at this goal, with room for improvement.
For example, the MSP "Home Portal" provides a wealth of summary data. From this one console, NOC staff can eyeball the entire domain by asset headcount, health status, management job status, data collection statistics, and a list of recently-discovered APs. These and many other data nuggets are presented through a plethora of "Portlets" that can be customized to fit each MSP user's job and personal preferences.
Customizable summaries are nice, but the devil is in the detail. We found the Home Portal far too busy, yet its summaries were too superficial. Beneath this "eye candy" lay many other Portals and Portlets, jam-packed with functionality. We almost always clicked right past the Home Portal, heading for screens where management tasks take place—typically the Mobile Infrastructure Portal. However, the sheer number of parameters found on many Portlets can be overwhelming. In our opinion, this GUI alternates between overly simple and intensely complex and would benefit from more comfy middle ground.
To its credit, this GUI is capable of administering every device in a Motorola WLAN. (To ensure this, all WLAN firmware updates are tested with the MSP prior to release.) We used the MSP to manage Motorola Wireless Next Generation (WiNG) infrastructure—including stand-alone "fat" APs and switches with "thin" APs (in Moto-speak, access ports). The MSP can also manage Motorola/Symbol mobile units (MUs) and legacy Symbol APs (non-WiNG devices). This breadth is excellent—although it understandably stops short of third-party APs.
However, squeezing diverse devices into one console inevitably adds complexity. For example, APs and MUs are provisioned very differently, albeit through the same Portals—admins must learn which Portlets, tasks, and options apply to each. Stats collected about fat and thin APs are presented entirely differently—admins must learn where to look for each.
In short, the MSP does an admirable job of gluing together Motorola's broad product line, but it cannot hide all the seams. Users managing diverse devices (e.g., retailers) will benefit the most from this all-under-one-roof approach, while those with relatively homogenous WLANs (e.g., carpeted offices) get more knobs than they really need.
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Motorola MSP Resources
Mobility Services Platform (Motorola MSP 3) Management Software (181Kb pdf)
Motorola MSP 3 (366Kb pdf)
Best Practices to Manage and Support Your Mobile Workforce
