ScanOnline Return Policy
ScanOnline is the leading full service e-commerce site serving the barcode data collection and point of sale market place. Our focus is to serve the customer with the highest quality, lowest priced product available. We offer expert staff ready to assist in your selection of barcode products. Our service group is ready to implement your data collection project including site surveys and turn-key installations. Please contact us for more information.
Product Information Important Notice
- A Return Materials Authorization (RMA) number is required for all returns.
- An RMA number is valid for 30 days.
- The RMA number must be visible on all returns. Do not write on the original product box!
- ScanOnline does not accept returns of Print heads, Bar Code Media, Software, or Symbol Service Contracts.
- Misships/DOAs must be claimed within 15 days.
- Product will be returned to customer under the following conditions:
- If a product is returned missing any components sent with the original order.
- If the condition of the returned product is in any way misrepresented.
- If the received product is damaged in any way.
- If there is not a valid and visible RMA number.
- If a product returned on a DOA is tested as a full-functioning product.
- If product is received over 30 days after the date the RMA number is issued.
NON-DOA RETURNS POLICY - All products
- NO open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels. ie. Written RMA numbers. All products must be double boxed.
- Original manufacturer's packaging, both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, etc. just as the customer received them.
- Customers have 30 days from the date of receipt of product to request a non-DOA return. The RMA # issued is valid for 30 days from issue date.
- There will be a restocking fee on returns resulting from customer error.
- Non-DOA configured product may not be returned.
- For customers on credit terms, credit will be applied to your account when the product is received by ScanOnline.
- For customers on Credit Card status, replacement product will be sent upon receipt on product by ScanOnline. If desired, we will send replacement product at your normal Credit Card status and you can request from the credit department a refund/credit to your card when the returned product is received by ScanOnline.
- Customer is responsible for freight costs when returning product.
DOA RETURNS POLICY
- If the product is tested and the problem is not duplicated, there may be a no problem found fee charged.
- Products that show signs of use are not returnable as DOA.
- For customers on credit terms, credit will be applied to your account when the product is received by ScanOnline. Replacement product will be sent in advance, freight free via UPS Ground.
- For customers on Credit Card status, replacement product will be sent upon receipt of product by ScanOnline. If desired, we will send replacement product at your normal Credit Card status and you can request from the credit department a refund/credit to your card when ScanOnline receives the returned product.
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